RBC/RBTT Rewards Visa Platinum Conversion to 1st National Bank St. Lucia Limited Please be reminded that in December 2019, RBC Royal Bank (“RBC”) announced the sale of its Eastern Caribbean banking operations to a consortium of local banks across the region. RBC’s operations in St. Lucia, was acquired by 1st National Bank St. Lucia Limited on April 1st, 2021. Our records indicate that you hold an RBC/RBTT Rewards Visa Platinum credit card. Please note that effective October 12th, 2021, your RBC/RBTT-issued credit card will no longer be functional. A temporary replacement card will be issued to you by 1st National Bank St. Lucia Limited. This is due to a delay in receiving Visa Platinum cards from our suppliers. Our representative will contact you as soon as your Visa Platinum Card becomes available. Any outstanding balances on your RBC/RBTT-issued card will also be transferred to your new 1st National Bank St. Lucia Limited Visa card. Additionally, all payments will be due on the 28th, of every month. With this transition, your RBC/RBTT Rewards Visa Platinum card will be discontinued on October 12th, 2021. This means all related reward programs will also end as of this date. We encourage you to redeem your points for eligible rewards. To ensure the RBC Rewards points on purchases will be available to you before your RBC Rewards Visa Platinum card services end, the recommended last day for purchases with your card is October 11th, 2021. The last date you can redeem your accumulated points through RBC rewards is October 7th, 2021. Any points not redeemed by this date will be credited to your account, as a payment, within 60 days of transfer. Please visit www.rbcrewardscaribbean.com to view your various redemption options. What do you need to do? Your new 1st National Bank St. Lucia Limited Visa credit card will be available for pick-up at your home branch on Micoud Street or Bay Walk Mall from September 21st to October 11th, 2021 to ensure that you experience no service interruptions. Your card will still be available for pick-up at your home branch after this date, however you may experience service interruptions. If you have any questions, please contact us at 1(758)4576300 or 1(758)4557000 or email firstname.lastname@example.org. Thank you for your patience and understanding as we look forward to serving you better.