RBTT Caribbean Conversion – Customer Information

Thank you for your patience and loyalty during this conversion period. We value your support and contribution and look forward to continued business. Please review the topics below which will aid in a seamless transition.

FAQs

Find answers to all of your questions concerning conversion.

There will be no changes to the fees structure at this time.

All the necessary slips and forms needed for your transactions are available at our branches. A Customer Service Representative will be happy to guide you.

Please ensure to download your most recent statements from your online account if required, to avoid any potential delays during our conversion period.

The layout of the files for processing will change and will be communicated separately to the clients who submit payrolls for processing.

We will be replacing your existing RBTT Branded ATM card with a Chip & Pin, Contactless 1NB Debit Card

Your account number will change to a 10 digit number. This number will include some of the digits from your old number.

Dear Valued Customers,

Pursuant to our acquisition of RBTT Bank Caribbean Limited in St. Vincent and The Grenadines, 1st National Bank St. Lucia Limited proudly announces that it has obtained its Banking License from the Eastern Caribbean Central Bank (ECCB) to operate the banking business.

We are pleased with this development and will certainly pave the way for new opportunities.

Rebranding of the RBTT Bank Caribbean Limited is the first step in the process as we commence preparations for the integration of the core banking systems in early 2023. The rebranding exercise will initially focus on the name change to include internal and external signage, processing stamps and forms bearing the 1st National Bank logo. Please note that changes to internal/external signage and cosmetic enhancements to the structure to include painting will also be done.

We are committed to ensuring that our lines of communication remain open, simple and honest as we chart the way ahead. This cannot be achieved without you, our valued customers and we thank you immensely for your loyalty and support during this transition. We see this as an opportunity for us to build better, together.

We would like to place on record, our sincere thanks for the support and guidance received from the Eastern Caribbean Central Bank during this process and look forward to working closely with them as we progress to conversion in 2023.

Respectfully,

FOR AND ON BEHALF OF 1st NATIONAL BANK ST. LUCIA LIMITED

Vonetta Rodgers

Country Manager St. Vincent

Have You Switched To Online Banking?