SVG Conversion – Customer Information

Thank you for your patience and loyalty during this conversion period. We value your support and contribution and look forward to continued business. Please review the topics below which will aid in a seamless transition.

FAQs

Find answers to all of your questions concerning conversion.

Card Conversion

Your RBTT Visa Credit Card has been converted to a 1st National Bank branded, Visa Credit Card.

Pin Change

Register your 1st National Bank branded Visa Credit Card account online to PIN and Activate your Card

Platinum Rewards

Redeem your RBTT Rewards points by Tuesday, 7th October, 2021. Any points not redeemed…

Your account number will change to a 10 digit number. This number will include some of the digits from your old number.

Please ensure to download your most recent statements from your online account if required, to avoid any potential delays during our conversion period.

The layout of the files for processing will change and will be communicated separately to the clients who submit payrolls for processing.

Clients who normally print their cheques will need to change the cheque details to update the MICR line.

All the necessary slips and forms needed for your transactions are available at our branches. A Customer Service Representative will be happy to guide you.

We will be replacing your existing RBTT Branded ATM card with a Chip & Pin, Contactless 1NB Debit Card

There will be no changes to the fees structure at this time.

The routing numbers for this process will change

Use your temporary login credentials to gain access to your account via 1st National Bank’s digital banking platform.

Have You Switched To Online Banking?