Conversion – RBC Conversion Customer Information

Thank you for your patience and loyalty during this conversion period. We value your support and contribution and look forward to continued business. Please review the topics below which will aid in a seamless transition.

FAQs

Find answers to all of your questions concerning conversion.

Card Conversion

Your RBC Visa Credit Card has been converted to a 1st National Bank branded, Visa Credit Card.

Pin Change

Register your 1st National Bank branded Visa Credit Card account online to PIN and Activate your Card

Platinum Rewards

Redeem your RBC Rewards points by Tuesday, 7th October, 2021. Any points not redeemed…

Your account number has been changed to a 10 digit number. This number includes some of the digits from your old number.

Please ensure to download your most recent statements from your online account if required, to avoid any potential delays during our conversion period.

The layout of the files for processing has been changed and changes have been communicated  to our clients who submit payrolls for processing.

Clients who normally print their cheques will need to change the cheque details to update the MICR line.

All the necessary slips and forms needed for your transactions are available at our branches. A Customer Service Representative will be happy to guide you.

We will be replacing your existing RBC/RBTT Branded ATM card with a Chip & Pin, Contactless 1NB Debit Card

There will be no changes to the fees structure at this time.

The routing numbers for this process will change

Use your temporary login credentials to gain access to your account via 1st National Bank’s digital banking platform.

Dear Valued Customer,

As we draw closer to the conversion date, it is important that we keep you abreast of our activities for this critical change. We advise that the conversion of the former RBC/RBTT customer data into the ist National Bank core banking system will be completed on the morning of Monday January 24th, 2022.

To facilitate this process, former RBC/RBTT clients will experience a major service interruption commencing Friday, January 21st from 5:00 p.m. through to Sunday January 23rd, 2022, at 12:00

midnight. The conversion will pave the way for the third stage of the journey, which is the harmonization of products and services.

At this stage of the conversion, we kindly request that you check your emails periodically, particularly this weekend as we continue to send direct email communication/notices to you via this medium. We also invite you to visit our website at www.1stnationalbankonline.com and click on the RBC conversion customer information page for more details. Please continue to follow us on social media on our Facebook and lnstagram pages. We have also placed posters in-branch and brochures with frequently asked questions to assist you in the process. Our aim is to minimize any issues that may occur.

Should you have any queries issues or concerns during the week of conversion please call into 455-7000 or leave a message on our customer feedback hotline 455-7444 which will be monitored throughout. You can also leave us an email message at manager@lstnationalbankslu.com and we will be happy to respond in a timely manner.

We thank you for your patience, understanding and support during this journey and look forward to serving you better on one banking platform.

FOR RBTT LEGACY CLIENTS

General Information:

There will be changes to account numbers which will include some of the digits from your old number. For our RBTT Legacy clients your account number will change from a 16 digit to a 10-digit number. See examples below:

Micoud Street Customers

Last 8 digits of current number plus prefix, 11

1800014567891032 to 1167891032
1811007894562031 to 1194562031

Baywalk Customers

Last 8 digits of current number plus prefix, 12

1812002345671023 to 1245671023
1813009876543021 to 1276543021

 

FOR RBC LEGACY CLIENTS

General Information:

For our RBC Legacy clients your account number will change form a 7 digit to a 11-digit number. See examples below:

Micoud Street Customers

Current number plus prefix 9475

710 234 5 to 94757102345
710 287 1 to 94757102871

Baywalk Customers

Current number plus prefix, 9465

721 365 1 to 94657213651
721 587 1 to 946572168

 

YOUR STATEMENTS:

Please ensure to download all statements from your online account if required, to avoid any potential delays during our conversion period.

 

PAYROLL PROCESSING:

The layout of the files for processing will change and will be communicated separately to the clients who submit payrolls for processing.

 

CHEQUING ACCOUNTS:

Saint Lucia Clients: A new transit number will now be applicable. This new transit number is 10000033.  There will be no change to the look and feel of your cheques. Clients who normally print their cheques will need to change the cheque details to update the MICR line.

 

COUNTER TRANSACTIONS:

All the necessary slips and forms needed for your transaction is available at our branches. A Customer Service Representative will be happy to guide you.

 

DEBIT / ATM CARDS:

Saint Lucia Clients: We will be replacing your existing RBC/RBTT Branded ATM card with a Chip & Pin, Contactless 1NB Debit Card. This new card is a VISA International Debit Card and can be used locally and at ATMs worldwide. With your new 1NB Visa Debit Card, you can purchase goods and services from merchants locally and internationally in stores; and online.

 

ELECTRONIC FUNDS TRANSFER (EFT):

Saint Lucia Clients: The routing numbers for this process will change from 09475003, 09465003, 01800003, 01811003, 01812003, 01813003 and 09973003 to 10000033. Remember to update any of your related systems prior effective 24th January 2022.

Have You Switched To Online Banking?